Terms & Conditions

Welcome to Timeless Teas. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Definitions

“Company”, “We”, “Us”, “Our” refers to Timeless Teas.

“User”, “You”, “Customer” refers to any person accessing or using the website.

“Website” refers to the official Timeless Teas website.

“Products” refers to tea and related items sold on the website.

2. Eligibility

You must be at least 18 years of age to use this website or place an order.

By using the website, you confirm that the information provided by you is accurate and complete.

3. Products & Pricing

All product descriptions, images, and prices are provided for informational purposes and are subject to change without prior notice.

Prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned at checkout.

Timeless Teas reserves the right to correct any pricing or typographical errors.

4. Orders & Payments

Placing an order constitutes an offer to purchase our products.

Orders are confirmed only after successful payment and order acknowledgment.

Payments are processed securely through third-party payment gateways. Timeless Teas does not store payment details.

5. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy available on the website.

Delivery timelines are estimates and may vary due to factors beyond our control.

6. Returns, Refunds & Resolution

Returns, refunds, and replacements are governed by our Resolution Policy and Refund Policy (if applicable).

Due to the perishable nature of tea, returns are accepted only in cases of damage, defect, or incorrect delivery.

7. User Responsibilities

You agree not to:

Use the website for unlawful or fraudulent activities

Upload or transmit malicious code or harmful content

Violate any applicable laws or regulations

Infringe on intellectual property rights of Timeless Teas

8. Intellectual Property

All content on this website, including logos, text, images, designs, and trademarks, is the exclusive property of Timeless Teas.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

Timeless Teas shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability, in any case, shall be limited to the value of the product purchased.

10. Indemnification

You agree to indemnify and hold harmless Timeless Teas from any claims, losses, damages, or expenses arising out of:

Your misuse of the website

Violation of these Terms & Conditions

Breach of applicable laws

11. Force Majeure

Timeless Teas shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, government actions, strikes, or logistics disruptions.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

13. Changes to Terms

Timeless Teas reserves the right to modify these Terms & Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the revised terms.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Timeless Teas – Customer Support
📧 Email: [contact@timelessteas.in]
📞 Phone: [+91 8130208120]
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST