Privacy Policy
At Timeless Teas, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
a) Personal Information
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party payment gateways)
b) Non-Personal Information
Browser type
Device information
IP address
Website usage data (pages visited, time spent, etc.)
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Deliver products and services
Communicate order updates and support responses
Improve our website, products, and customer experience
Send promotional emails or messages (only if you opt in)
Prevent fraud and ensure website security
3. Payment Information
We do not store or process your card or UPI details on our servers.
All payments are handled securely by trusted third-party payment gateways that comply with industry security standards.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
Shipping and logistics partners for order delivery
Payment gateway providers for transaction processing
Government or legal authorities when required by law
All third parties are obligated to keep your information confidential.
5. Cookies & Tracking Technologies
Our website may use cookies to enhance browsing experience and analyze website traffic.
Cookies help us understand customer preferences and improve site functionality.
You can choose to disable cookies through your browser settings, though some features may not function properly.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from:
Unauthorized access
Alteration
Disclosure
Destruction
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your personal data (subject to legal obligations)
Opt out of promotional communications at any time
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. Timeless Teas is not responsible for the privacy practices or content of such external sites.
9. Children’s Privacy
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
10. Changes to This Policy
Timeless Teas reserves the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on this page.
We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
Timeless Teas – Customer Support
📧 Email: [contact@timelessteas.in]
📞 Phone: [+91 8130208120]
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST