Shipping Policy
At Timeless Teas, we are committed to delivering freshly sourced Assam tea to your doorstep in a timely and reliable manner. Please read our shipping policy carefully to understand how orders are processed and delivered.
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1. Order Processing Time
* All orders are processed within *1–2 business days* after payment confirmation.
* Orders are not shipped or delivered on Sundays or public holidays.
* During peak seasons, festivals, or promotional periods, processing times may be slightly extended.
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2. Shipping Locations
* We currently ship *across India*.
* At present, we do *not offer international shipping*.
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3. Shipping Charges
* Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
* *Free shipping* may be offered on select products, minimum order values, or during promotional campaigns (as mentioned on the website).
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4. Estimated Delivery Time
Once shipped, delivery typically takes:
* *Metro cities:* 2–4 business days
* *Non-metro cities & towns:* 3–6 business days
* *Remote areas:* 5–8 business days
Delivery timelines may vary depending on courier partner operations, weather conditions, or regional accessibility.
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5. Shipment Tracking
* After your order is shipped, you will receive a *tracking link via SMS or email*.
* You can track your order status using the provided tracking details.
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6. Packaging & Quality Assurance
* All Timeless Teas products are securely packed in *food-grade, sealed packaging* to maintain freshness, aroma, and quality.
* We ensure hygienic handling and careful dispatch from our facility.
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7. Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:
* Courier partner issues
* Natural calamities or unforeseen circumstances
* Government regulations or regional restrictions
Timeless Teas shall not be held liable for delays caused by factors beyond our control.
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8. Incorrect Address or Failed Delivery
* Customers are responsible for providing accurate and complete shipping details.
* If a delivery fails due to an incorrect address or repeated unsuccessful delivery attempts, re-shipping charges may apply.
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9. Damaged or Missing Shipments
If you receive:
* A *damaged package*, or
* An *incomplete or missing order*
Please contact us within *48 hours of delivery* with supporting images at:
📧 *contact@timelessteas.in*
📞 *+91 8130208120*
We will investigate and resolve the issue as per our resolution policy.
10. Contact Us
For any shipping-related queries, feel free to reach out to us:
*Timeless Teas – Customer Support*
📧 Email: contact@timelessteas.in
📞 Phone: +91 8130208120
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST