Refund Policy

At Timeless Teas, customer satisfaction is our priority. This Resolution Policy explains how we address concerns related to damaged, incorrect, missing, or defective products in a fair and transparent manner.

1. Scope of Resolution

We offer resolutions for the following issues:

Damaged products during transit

Incorrect product delivered

Missing items in an order

Manufacturing or packaging defects

2. Resolution Request Timeline

Customers must raise a resolution request within 48 hours of delivery.

Requests raised after this period may not be eligible for resolution.

3. How to Raise a Resolution Request

To initiate a resolution, please contact us with the following details:

Order ID

Clear images or video showing the issue (outer package + product)

Brief description of the concern

📧 Email: [contact@timelessteas.in]
📞 Phone: [+91 8130208120]

4. Verification Process

Our team will review the submitted details within 2–3 business days.

Additional information may be requested to complete verification.

Once verified, the appropriate resolution will be initiated.

5. Resolution Options

Based on verification and availability, Timeless Teas may offer one of the following:

Replacement of the affected product

Refund to the original payment method

Store credit for future purchases

The final resolution method will be determined by Timeless Teas.

6. Replacement Policy

Approved replacements will be dispatched within 3–5 business days after confirmation.

Replacement deliveries follow the same shipping timelines as regular orders.

No additional shipping charges will be applied for approved replacements.

7. Refund Policy

Refunds (if approved) will be processed within 5–7 business days.

The amount will be credited to the original payment method used at checkout.

Bank processing times may vary depending on the payment provider.

8. Non-Eligible Cases

Resolutions will not be provided in the following situations:

Requests raised after 48 hours of delivery

Damage caused due to improper storage or misuse

Minor variations in color, texture, or appearance of tea leaves (natural product variations)

Dissatisfaction based solely on taste preference

Orders placed with incorrect shipping details provided by the customer

9. Partial Resolution

If only part of an order is affected, resolution will be limited to the affected item(s) only.

Shipping charges (if any) are non-refundable unless the issue is due to our error.

10. Final Authority

Timeless Teas reserves the right to make the final decision regarding all resolution requests.

This policy is subject to change without prior notice.

11. Contact Information

For any resolution-related queries, please contact:

Timeless Teas – Customer Support
📧 Email: [contact@timelessteas.in]
📞 Phone: [+91 8130208120]
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST